Last updated: 10 February 2026
"Strong safety culture and community outings to local parks and shops, but no registered manager yet and staffing shortages leave carers stretched."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
A significant minority of staff raised concerns about the culture within the staff and management team. A member of staff said, 'I find it’s very hard to speak freely and management can be very rude and blunt.'
We received mixed feedback from people, relatives and staff regarding staffing levels... 'Not enough staff. Over the last 6 months we have struggled a lot'
The provider did not always make sure there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, supervision and development.
The service is required to have a registered manager in place. The current manager had applied to the CQC to register.
People were supported to access the local community... 'There’s gardens and parks very local, so we use them all the time. There’s shops close by which we use often.'
No permanent manager in place yet, so leadership feels unstable.
The current manager had applied to the CQC to register.
Not always enough staff on shifts, leaving carers busy and residents waiting for things like toilet help.
Carers often seem very busy, and residents have to wait some time for carers to become available to see to their needs [particularly residents asking to be escorted to the toilet].
Some staff find managers rude and blunt, making it hard to speak up freely.
I find it’s very hard to speak freely and management can be very rude and blunt.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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