Last updated: 10 February 2026
"Approachable management and open culture where staff feel supported with strong safety, but staff lack time for meaningful activities and feel rushed."
People were protected from the risk of harm; staff were aware of how to report concerns. Medicines were safely managed. Incidents and accidents were monitored and action taken to mitigate future risk.
The service had an open and honest culture which promoted good outcomes for people. Staff told us they felt supported.
There were enough staff to meet people's needs. However, people, relatives and staff told us staff lacked time to provide meaningful activities.
Staff were suitably trained to carry out their roles and told us they felt supported.
The new manager is approachable, I can go to them. The manager understood their role and responsibilities and there was an open and honest culture.
People, relatives and staff told us staff lacked time to provide meaningful activities. We have made a recommendation the service assesses how staff are deployed.
Staff lack time for meaningful activities, so shifts are mostly routine personal care like washing, dressing and meals.
people, relatives and staff told us staff lacked time to provide meaningful activities.
Staffing is adequate for basic needs but everyone feels rushed and too busy for extras.
people and relatives told us staff were often rushed.
Only standard training to do the basics, nothing special like specialist courses or career development.
Staff were suitably trained to carry out their roles
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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