Last updated: 10 February 2026
"Stable staffing with no agency use, a valued and motivated team, and innovative programmes, although training lacks funded qualifications and career development."
Staff aware of safeguarding procedures; personalised risk assessments; robust medicines audits; learning from medicine error via investigation, supervision and training.
The staff team told us they were truly valued and respected. They were skilled, motivated and knowledgeable. Staff told us they were encouraged to progress and develop. Staff felt proud to work for the service.
The registered manager informed us, 'We have not used agency staff for over 11 years. We find we are better off having a well-equipped staff team'.
Staff comments included, 'There was lots of training during induction. I went through the care certificate.' 'We have refresher training once a year or every two years... Staff had the correct training to support individual needs'.
The registered manager demonstrated how their open and listening management style and robust quality assurance systems had sustained continual development and improvement at the service. They were clear about their expectations relating to how the service should be provided and led by example.
New 'Night Owl Club' for night activities; funded college course in equine care; community school links, mock vintage shop, pets, karate, and seven-day programme based on interests.
Staff get good induction, refresher and specialist training for dementia and mental health, but no funded qualifications or named career development programmes mentioned.
"There was lots of training during induction. I went through the care certificate." "We have refresher training once a year or every two years or if we notice something where we need to improve skills."
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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