Last updated: 10 February 2026
"A positive family-like culture with stable staffing and supportive management, although some staff not wearing masks properly."
We observed some staff with their face masks pulled down below their nose during COVID inspection, though assured on most other IPC measures and action taken.
Per 2018 comprehensive inspection: Staff described positive culture as 'family home', felt happy and supported, management open to ideas, motivated team with strong sense of leadership.
Per 2018 comprehensive inspection: Staff told us they felt there were enough of them without rushing. 'Staffing levels are good. Five is perfect as we can spend more time with people.' Relatives noted consistency and low staff turnover.
Per 2018 comprehensive inspection: All training up to date with additional specialist training such as behaviours that challenge and funded qualifications like 'Principles of Dementia Care'. Staff received regular support.
Per 2018 comprehensive inspection: The registered manager had a clear vision and created a positive culture where staff felt supported to learn and develop. Staff felt confident to raise any concerns knowing they would be listened to.
An activities coordinator helped ensure therapeutic activities including 'Love to Move' dementia friendly exercise programme and famileo gazette for meaningful conversation.
Some staff were not wearing masks properly which was noticed during the inspection visit.
we observed some staff with their face masks pulled down below their nose and we received feedback this had also been observed during visiting. This was fed back to the registered manager who assured us action would be taken
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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