Working at Cedar Lodge Nursing Home

Staff knew how to safely support people around a range of their individual risks and how to protect them from abuse and neglect. The provider had good systems and processes in place for reporting and acting on safeguarding concerns.

‘We all communicate very well. There is good teamwork, if someone needs help, we help each other. We look after each other.’ ‘Working here is like being at home, we are looked after and supported.’

‘We are very well staffed; this is generous and when we have fewer residents we have the same levels. At less busy times we have time to sit and speak to people and their families.’ Staff did not appear hurried as they were supporting people.

Staff spoke positively about the leadership team, governance at the service and the hands-on approach of the registered manager. ‘The manager is very fair and transparent and supportive.’, ‘she is approachable and friendly; we are all comfortable with her.’