Working at Cedar Lodge (Nuneaton)

Staff had completed safeguarding training and staff we spoke with understood their responsibilities and how to report concerns. There was a system in place to review incidents which occurred. The registered manager was analysing and learning from accidents and incidents."

Staff members told us they felt supported by the management team and were able to be involved by making suggestions and improvements within the service. Staff members told us the management team were all approachable and very supportive."

The provider was using a number of agency staff in order to ensure a sufficient number of support and nursing staff were on duty... Where possible the same agency staff were used to maintain consistency."

Staff told us, and records confirmed, staff received training that was relevant to their roles and to the specific needs of the people they supported. A visiting health professional said, "The manager asked me to undertake some training/consultation with the staff group, where we have discussed using crisis plans, and crisis skills (from the Dialectical Behaviour Therapy model)"

"We now have a really good manager who is there for all the staff and he has an open-door policy."