Last updated: 10 February 2026
"Staff feel supported by strong management and receive excellent tailored training, but staffing relies on team cover and activities lack specialist programmes."
People were protected from the risk of harm and lessons had been learnt in connection with the reporting processes. Risk assessments had been completed and measures taken to reduce any reoccurrence of incidents or falls. Medicine was managed safely.
One staff member said, 'It's a pleasure to work here.' Staff felt supported... 'All management are easy to talk to, I feel totally supported.' We saw that everyone involved in the running of the home had an opportunity to contribute to the person-centred nature of the home.
There was sufficient staff to support people's needs. Staff we spoke with all felt there were enough staff. One staff member said, 'We are a good team, we work together and cover when needed so people get consistency.'
Staff had received skills to support people's individual needs. Training was ongoing and was developed in recognition of each person's needs... training which was bespoke to people's needs. For example, training in relation to dysphasia... positive distraction techniques.
There was a registered manager in post. People, relatives and professionals, without exception reported the service was well led. Staff felt supported by the manager and provider. One staff member said, 'All management are easy to talk to, I feel totally supported.'
Activities were provided and things of interest made available. Activities covered a range of things... Some people preferred to stay at the home and have staff support to access games, music or just one to one time. Other people enjoyed going out to clubs, the pub or local community activities.
Staffing is adequate with enough people on shift, but staff cover for each other and there's no info on low staff turnover or no agency use.
There was sufficient staff to support people's needs... 'We are a good team, we work together and cover when needed so people get consistency.'
Some outings to the pub and parks plus in-house games, but no activities coordinator or specialist programmes to make the job more varied.
Activities were provided and things of interest made available... going out to clubs, the pub or local community activities... spontaneous... outdoor concert and... picnic... to the park.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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