Last updated: 10 February 2026
"Staff feel supported in a friendly team with good training, but not enough staff leave them rushed and safety risks go unchecked."
MCA principles not always followed, no overview of legal consent authority; mattress settings incorrect, gaps in medicines temperature monitoring.
Staff felt supported and part of a team, 'Everyone is so friendly, the registered manager and staff are very supportive'; enjoyed working there.
Mixed feedback on staffing, 'Staff don't have time... I miss that they haven't got time', 'not enough of them'; system indicated sufficient but under review.
Staff received appropriate training including safeguarding and infection control; 'Training is good if I need something I can speak with the registered manager'.
Registered manager approachable and respected by staff, 'open door policy', but governance systems not robust and audits failed to identify shortfalls like conflicting care plans.
Activities planned with timetable available and people consulted, relatives meetings for feedback on activities; no coordinator or specialist programmes mentioned.
Staff numbers look okay on paper but residents and relatives say staff are too busy and rushed in mornings and afternoons.
Comments included, 'Staff don't have time to do [an activity] and I miss that they haven't got time,' 'maybe there is not enough of them'
Weak checks meant risks like wrong bed mattress settings and poor mental capacity paperwork weren't spotted in time.
Air flow mattresses were not consistently checked... mattress settings were not always set correctly; MCA principles not always being followed
Governance and audits didn't catch errors in care plans or records, so care quality oversight was poor.
Audits had not always been used effectively to identify shortfalls... care plans contained conflicting information
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp