Last updated: 10 February 2026
"Staff feel supported by approachable managers with safe care and enough staff on duty, but no formal activities programme and agency workers sometimes not knowing residents well hold it back."
People received safe care from staff who had been provided with safeguarding training. There were risk plans in place to protect and promote people's safety. Medicines were stored, managed and administered safely.
Staff felt supported by the registered manager and the senior team and felt they were approachable.
Staffing levels were appropriate to meet the needs of people using the service. All staff spoken with said they felt there were enough staff on duty to keep people safe.
Staff received an induction when they started working at the service which included completing key training courses and shadowing other staff. Staff told us they had regular supervision meetings with senior staff to support their development.
Staff felt supported by the registered manager and the senior team and felt they were approachable. One staff member told us, 'I do feel supported by [registered manager].'
Whilst a formal activity programme was not in place the activity organiser told us they asked people daily what they would like to do and had different themes for each day... arts and crafts, baking, games and nail painting.
No formal activities programme, just basic stuff like arts and crafts, baking, games, and nail painting.
Whilst a formal activity programme was not in place the activity organiser told us they asked people daily what they would like to do and had different themes for each day.
Adequate staffing but agency workers sometimes do not know residents needs well and need a buddy system.
We noted that one complaint had been received about an agency staff member not knowing a person's needs well. Following this complaint, the registered manager had introduced a buddy system for agency staff.
Only standard induction, basic training, and regular supervision with no specialist courses or qualifications funded.
Staff received an induction when they started working at the service which included completing key training courses and shadowing other staff. Staff told us they had regular supervision meetings with senior staff to support their development.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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