Last updated: 9 February 2026
"Staff feel part of a family with approachable management and good teamwork, but low staffing across sites and delayed training affect consistency."
Safeguarding processes were robust, and staff were confident in raising concerns. The service had appropriate systems in place to safely store, administer and record the use of medicines.
Staff described the home as “a good team” and said they felt part of a family. Staff spoke positively about teamwork and management support.
all the feedback we received suggested staffing levels were low, and concerns were raised about consistent deployment of staff across the 2 sites.
Staff had not always received training within the required timeframes. This meant that in some instances there were no staff on shift who had received recent training in some of the specialised care areas people required.
Staff described management as approachable, with an open-door policy. The registered manager acknowledged there were some minor areas of weakness and was committed to strengthening oversight.
Staff described activities such as baking, games and themed events. Relatives praised the activities coordinator as “brilliant”.
Staff numbers are low and stretched across two sites, affecting coverage.
all the feedback we received suggested staffing levels were low, and concerns were raised about consistent deployment of staff across the 2 sites.
Training is not always up to date, leaving some shifts without staff skilled for specialist needs.
Staff had not always received training within the required timeframes. This meant that in some instances there were no staff on shift who had received recent training in some of the specialised care areas people required.
Agency staff are used when needed but sometimes do not engage as well with residents.
Agency staff were integrated but staff told us they sometimes lacked engagement with residents, which impacted the social atmosphere.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp