Last updated: 9 February 2026
"Staff spoke positively about supportive management and good training, but limited activities and gaps in recording challenging behaviour need improvement."
Risks were assessed and well managed, although the recording and monitoring of people's behaviour that challenged others needed to improve.
Staff were very positive about the management team who were described as supportive. One staff member said, '(Registered manager) is amazing. She's definitely caring.'
Although some people and relatives felt there were not enough staff, we found staffing levels were sufficient.
Staff told us they received good support and attended training that equipped them with the knowledge and skills to do their job well.
Staff were very positive about the management team who were described as supportive. One staff member said, '(Registered manager) really cares about her staff.'
Activities were provided however the provider had identified the range and variety could be improved. A staff member had recently been appointed to lead activities.
Only basic activities like crafts, quizzes, games and occasional music, and they admit the variety needs to improve.
Activities were provided however the provider had identified the range and variety could be improved.
Gaps in recording challenging behaviour, plus small issues with one staff reference and medicine stock count.
We found some staff had recorded entries where people had been described as agitated or aggressive in daily notes but had not recorded any information on specific forms that were used to monitor behaviour.
Some relatives say staff are rushed off their feet at times, even though inspectors found enough staff overall.
Although some people and relatives felt there were not enough staff, we found staffing levels were sufficient. One relative commented that staff were 'rushed off their feet'.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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