Last updated: 10 February 2026
"Supportive management and strong safety culture build positive teamwork, but lack of activities coordinator means mostly routine personal care."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff consistently told us how everyone worked together to ensure people received holistic support. Staff confirmed they felt confident to speak up and would be listened to if they raised concerns.
Staff reported that the staffing levels were sufficient to ensure that people received good and safe care. The comments included, “There are enough of us on shift, and we all work together to ensure everyone has the support they need.”
Staff confirmed they received training appropriate to their role and told us this included face-to-face training which several staff said they preferred. Per 2023 inspection: All staff completed a comprehensive induction and training
People using the service, their relatives and the staff team were confident in the management teams abilities to manage the home. They confirmed the registered manager and deputy manager had an open-door policy and were accessible to them and worked as part of the team
Per 2023 comprehensive inspection: We saw a range of sensory items placed around the communal areas of the home. Sensory stimulation can improve moods, trigger memories, and offer the opportunity for people with dementia to take part in activities.
No activities coordinator or structured programme, so the job is mostly routine personal care like helping with washing, dressing and meals.
Per 2023 comprehensive inspection: We saw a range of sensory items placed around the communal areas of the home.
Staffing levels are just adequate with enough people on shift, but agency staff have needed extra checks on home rules.
At our last inspection we identified some agency staff employed, were not clear on the policies and procedures at the home to keep people safe. The deputy manager told us how lessons had been learnt from this
Only standard training to do the job and keep people safe, no specialist courses or funded qualifications for career growth.
Staff confirmed they received training appropriate to their role and told us this included face-to-face training which several staff said they preferred.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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