Last updated: 9 February 2026
"Staff feel well supported by management through supervisions, appraisals and open meetings, but staffing lacks retention details and training misses specialist courses."
Staff used their training and knowledge to safeguard people... People received their medicines as prescribed... The registered manager used the records of incidents and accidents... to put actions in place to reduce the risk of recurrence.
Staff felt supported. They felt supported by the registered manager... via supervisions, appraisals, and staff meetings... Staff meetings... included an 'any other business' section where staff could... raise any suggestions or concerns.
There were enough suitably trained staff to meet people's needs. The registered manager used a dependency tool to establish staffing levels based on people's care and support needs.
Staff had received the required training, competency checks, supervisions and appraisals. Ongoing support was given to help staff maintain and improve their skills.
Staff felt supported by the registered manager and the management team via supervisions, appraisals, and staff meetings. A staff member confirmed, '(We are) very supported... We can call them 24 hours a day.'
Staffing is adequate to meet needs with a dependency tool and on-call cover, but no details on staff retention or agency use.
The registered manager used a dependency tool to establish staffing levels... An on-call system to summon additional staff who lived nearby, when needed, including at night was in place.
Training covers required courses and supervisions, but no specialist training or funded qualifications mentioned.
Staff had received the required training, competency checks, supervisions and appraisals.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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