Last updated: 10 February 2026
"Staff get good training and supervision with safe medicines management, although no permanent manager in post and occasional agency staffing hold it back."
Medicines were managed safely... Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted... Staff understood how to identify potential safeguarding concerns.
Staff told us the service was managed well and the deputy manager and the senior management team made themselves available... 'Team work is brilliant'... 'The deputy manager is very supportive, always available. She works on the floor with us.'
We received mixed but mainly positive feedback regarding staffing levels from people, their relatives and staff... staffing levels were safe.
Per 2020 comprehensive inspection: Staff was provided with training and professional development opportunities... such as achieving professional qualifications in care... regular supervision meeting every three months.
There was no registered manager in post. The service was run by an experienced deputy manager with the help of an operations manager and a regional director.
Per 2020 comprehensive inspection: People were provided with opportunities to participate in a range of activities... weekly activities planner... visits from a local college and entertainers. Links have been established with a playgroup.
No permanent manager in post yet, run by deputy and area managers instead.
There was no registered manager in post. The service provider told us they had recruited new manager who was awaiting their starting date.
Staffing is adequate but sometimes needs agency workers due to staff illness.
staffing levels were affected by an outbreak of COVID-19 and quite often had to be replaced by agency staff due to self-isolation.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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