Last updated: 10 February 2026
"Usually enough staff to meet needs and some individual activities, but gaps in basic training and management instability hold it back."
Medicines were not always managed safely. There were no written protocols in place for people who were prescribed 'as and when required' medicines.
A positive culture was not always evident with specific recording of incidents in relation to periods of distress and anxiety. Entries sometimes evidenced a blame culture.
There were enough staff to meet people's needs. One staff member told us, 'We have enough staff, but has been times we are short staffed and it is difficult'.
We reviewed the training matrix and there were several gaps in staff training. For example, training in, first aid, dementia awareness and equality and diversity.
Staff meetings were not always held due to the recent instability in management. The last staff meeting was October 2022.
Individual preferences and choices were included in care plans... For example, one person enjoyed tracing letters for their dexterity skills and colouring in pictures.
Staff training has gaps in basics like first aid, dementia awareness, and no regular supervision to help you develop.
We reviewed the training matrix and there were several gaps in staff training. For example, training in, first aid, dementia awareness and equality and diversity.
Management instability from recent changes means staff meetings are infrequent and oversight is spotty.
Staff meetings were not always held due to the recent instability in management. The last staff meeting was October 2022.
Staffing is usually enough but sometimes short, making some shifts tough to manage.
One staff member told us, 'We have enough staff, but has been times we are short staffed and it is difficult'.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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