Working at CC The Laurels Ltd
130 - 134 Church End Lane, Wickford, SS11 7DP
Operated by CC The Laurels Ltd
32 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported with good training and activities, but the manager did not always report safeguarding concerns or serious incidents, plus some agency staffing."
Safety & Risk
6/10
✓
2021 IPC inspection assured on infection prevention, PPE, admissions, testing, outbreaks; per 2019 minor MAR errors investigated and falls training booked.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt supported by the manager. One member of staff told us 'Nothing is too much, I feel really supported.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to meet people's needs. The service covered some shifts with agency workers.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed a wide range of training and were well supported by the registered manager.
Management
4/10
!
Per 2019 comprehensive inspection: The registered manager had not always sent notifications to CQC about serious incidents at the service.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activity co-ordinator organised range of activities including Pets as Therapy animals and regular local childcare group visits.
Points to consider
The manager did not always report safeguarding concerns or serious accidents to the regulator.
Notifications were not received for some safeguarding concerns or for accidents resulting in serious injury.
Staffing is adequate but nothing special, with some agency workers covering shifts.
The service covered some shifts with agency workers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews