Working at Cawood House

We were assured that the provider was using PPE effectively and safely, preventing infections, managing outbreaks, and promoting safety through hygiene practices. Staff training and audits in place. (2021 IPC inspection)

Staff told us they felt supported at work. One staff member told us, 'The manager is lovely; very supportive…knowledgeable and fair.' People, relatives complimentary about staff and management. (Per 2019 inspection)

Suitable numbers of staff were on shift day and night to appropriately support people. Several staff had worked at the home for many years. Actively trying to recruit to two unfilled night carer. (Per 2019 inspection)

There was a mandatory programme of training, supervision and managerial support for all staff. New staff completed a comprehensive induction and Care Certificate. Weekly training reports. (Per 2019 inspection)

Staff told us the registered manager promoted a friendly culture at the home. They told us they could question practice if necessary and suggestions were welcomed. Open-door policy. (Per 2019 inspection)

There was a full activity programme at the service and they employed a full-time activities and lifestyle facilitator. Variety of group activities and personal preferences addressed. (Per 2019 inspection)