Last updated: 10 February 2026
"Staff enjoy thorough training and a positive culture, but no permanent manager and leadership changes have created uncertainty."
Staff understood the risks to people's health and how to support people to remain safe. Risk assessments had been completed and reviewed to ensure risks to people's health needs were documented.
Staff enjoyed working at the home and felt it was a good place to work.
People received the support from staff they needed. We saw staff check on people regularly and support them in ways that were appropriate for the person.
Staff told us they felt the training was thorough and helped them support people appropriately. Staff training was reviewed to ensure staff had the necessary training to support people.
At the time of the inspection there was no permanent manager in post and a clinical lead had just joined the home. A new manager had been appointed and was due to join the organisation on 01 February 2021.
People were offered opportunities to be involved in past times they enjoyed or had participated in prior to living at the home. For example, one person liked a genre of film they were supported to continue to enjoy. Another person liked crosswords and were supported to complete them. During lockdown, activities had been increased at the home and some entertainers performed for people 'virtually'.
No permanent manager in place, and lots of changes in leadership have created uncertainty for staff.
Since the home was registered in August 2019, there had been a number of changes in management. There had been three staff members carrying out the role of manager and two clinical leads. Staff we spoke with... felt the changes had created uncertainty.
Home running below half capacity after nursing staff turnover, so shifts are covered but the team is not fully stable yet.
There had also been a turnover in nursing staff. At the time of the inspection the home was operating below fifty percent occupancy as the registered provider had decided to focus on residential care and reduce nursing care until they had more stable management in place.
Some gaps in checks like fridge temperatures for medicines, even though no harm happened.
However, we noted that there were some occasions when fridge temperatures were not consistently recorded. Whilst we noted that there had been no harm caused, current systems had not identified this.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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