Working at Cavendish House

Staff understood what could constitute abuse... Records showed that people's risks had been assessed... Staff had completed accident and incident reports when these had occurred to look at ways of reducing the risk of them happening again.

Staff were complimentary about the leadership and culture in the service which was open and inclusive. One member of staff told us, '[Registered manager] is brilliant and always there for you.'

People and their relatives told us they felt there were sufficient staff at the service and that staff knew people well as they had worked at the service for a long time. During our inspection, we saw there were sufficient staff deployed at the service and there were no current permanent staff vacancies.

Staff had completed The Care Certificate. Staff had received regular supervisions to discuss their performance, personal development and training needs.

Staff were complimentary about the registered manager and the charity trustee and told us they were able to raise concerns which would be listened to.