Working at Cavendish Court

Staff told us that they were well supported, and records showed they benefited from regular supervision meetings with their manager.

There were enough suitably, skilled, and experienced staff on duty to meet people's needs. However, staff were not always deployed effectively to provide safe support. On the first day of our inspection we found that only one member of staff was on duty alone on the second floor attending to the needs of 13 vulnerable people.

Staff needed further training on the Mental Capacity Act to ensure people received the right type of support to assist them in their decision-making. Two staff lacked basic knowledge safeguarding processes and refresher training was required on record keeping, and MCA.

The service employed a part time activities coordinator and was in the process of recruiting another. We observed people engaging in activities on each day of our inspection some led by care staff and others led by the part time activities coordinator.