Working at Cavendish Care Home

People were protected from abuse. Staff had received relevant training and knew how to raise safeguarding concerns. People's medicines were managed safely with audits undertaken. Managers were proactive in learning from incidents like falls.

A member of staff said, 'I see (nominated individual) at least once a week. He asks staff how they are, he's a real gentleman, one of the best bosses I have had.' They also said about the registered manager, 'You can talk with (registered manager) about anything... We are listened to.'

Managers had faced workforce challenges during the pandemic but had been able to maintain safe staffing numbers so people's needs were met. Staff had contributed to this by operating as one team and sharing workloads as required.

Additional training had been completed by staff in 2021. This had focused on the service's specialist areas of care; dementia care, supporting associated mental health needs and positive behaviour support for the management of behaviour which can challenge.

The service employed activity coordinators who spoke enthusiastically about the activities on offer. Activities helped people engage with the seasons, nature, personal interests and hobbies, including national holidays and celebrations. One to one activities included chatting, puzzles, colouring and knitting.