Working at Cavendish

Staff had an excellent understanding about how to safeguard people. There were robust systems in place to manage allegations of abuse and staff were confident about their responsibilities in keeping people safe from harm. Risks were identified and managed in a way that balanced people's safety and right to independence.

Staff enjoyed working at the service and were trained and supported to be the best that they could be. Staff were proud to work at Cavendish. Staff were consistently motivated and proud of the support they delivered and felt respected and valued by managers.

There were always enough staff on duty. Staffing levels were set with funding authorities according to people's needs. Staff worked flexibly to enable people to follow their interests and hobbies.

Staff received specialist training enabling them to meet people's individual needs. For example, the positive behaviour support (PBS) training meant people were ensured staff managed complex needs and behaviours in a safe and effective way. Staff confirmed monthly supervision and training refreshed yearly.

The registered manager was an excellent role model and there were sound systems in place to develop staff and promote reflective practice. Staff were proud to work at Cavendish and this in turn led to the delivery of high-quality support.

The service had been externally recognised as a 'PBS Specialist' by the Surrey PBS Network... This service routinely gathers data to inform and evidence outcomes... physical intervention audit showed a continual reduction in the number and severity of incidents.