Last updated: 10 February 2026
"Staff feel respected and supported by a visible manager in a positive culture, although busy mornings sometimes delay call bell responses."
Care plans and risk assessments were clear, detailed and robust... Medicines were safely administered... accident and incident records reviewed by the registered manager.
The manager led by example, creating a positive, open and inclusive culture. There was a tangible atmosphere within the service of respect and friendliness.
Staff confirmed staffing levels were good and sufficient... 'There are enough staff. Mornings can be busy but afternoons we have more time.'
There was an induction programme in place... Staff received regular supervision and an annual appraisal... regularly monitored staff training to ensure staff were up to date with mandatory courses.
Staff told us they worked well together as a team and felt respected and supported by the registered manager. '[Registered manager] is visible and approachable.'
Two activities co-ordinators... People spoke positively about... historical lectures, singers, crochet group, wish tree for outings like football match.
Staffing is adequate but some say mornings are busy with occasional delays in answering call bells.
We received some mixed feedback about staffing levels with some people and relatives quoting some delays in call bell response time... 'Mornings can be busy'
Only standard mandatory training and induction with supervisions, no specialist courses or funded qualifications.
Staff had received relevant training... including safeguarding, moving and repositioning, first aid... up to date with courses the provider considered mandatory.
Activities are regular and varied with two coordinators but basic like lectures and singers, nothing specialist or innovative.
People spoke positively about the activities offered... 'historical lectures... singers'... crochet in a group... wish tree... We observed people participating in activities.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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