Working at Cavell Manor

Care plans and risk assessments were clear, detailed and robust... Medicines were safely administered... accident and incident records reviewed by the registered manager.

The manager led by example, creating a positive, open and inclusive culture. There was a tangible atmosphere within the service of respect and friendliness.

Staff confirmed staffing levels were good and sufficient... 'There are enough staff. Mornings can be busy but afternoons we have more time.'

There was an induction programme in place... Staff received regular supervision and an annual appraisal... regularly monitored staff training to ensure staff were up to date with mandatory courses.

Staff told us they worked well together as a team and felt respected and supported by the registered manager. '[Registered manager] is visible and approachable.'

Two activities co-ordinators... People spoke positively about... historical lectures, singers, crochet group, wish tree for outings like football match.