Working at Cavell Court
140 Dragonfly Lane, Norwich, NR4 7SW
Operated by Care UK Community Partnerships Ltd
80 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel well supported and valued with comprehensive training, but variable staffing causes rushed times, limited activities, and infrequent manager visibility."
Safety & Risk
6/10
✓
People received their medicines safely and staff received adequate training.
Staff Culture
6/10
✓
We spoke with staff who generally felt well supported and valued. Staff said they could raise issues and these were usually acted upon.
Staffing Levels
4/10
!
Staff told us generally there were enough staff, but they could be understaffed as much as they could be overstaffed and there were times of the day when they could be rushed.
Training & Dev
6/10
✓
We reviewed staff training which was comprehensive but did rely heavily on eLearning.
Management
4/10
!
Staff said senior management had not often been visible on the floors, but other members of the external provider quality team evidenced that they visited the service.
Programmes
4/10
!
Activity schedules were in place but limited in scope to two planned activities a day and no evening activities.
Points to consider
Staffing varies day to day with busy times when staff feel rushed and people have to wait for help.
there were pinch points across the shift when staff were struggling to provide person centred care.
Activities are limited so most of the day is routine tasks with little variety or engagement.
Activity schedules were in place but limited in scope to two planned activities a day and no evening activities.
Managers are not always visible on the floors to oversee staff and model good practice.
Staff said senior management had not often been visible on the floors
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews