Working at Caton House Residential and Nursing Home

Staff are often too busy in the mornings, so residents sometimes wait hours for help getting up and washed.

Some people raised concerns of having to wait prolonged periods for staff to assist them getting up washed and dressed. We observed the care staff were busy throughout the mornings providing personal care tasks, up until lunchtime.

Volunteer-led activities like bingo and singing are available, but some residents still feel isolated with unmet social needs.

The service had a dedicated activities team made up of volunteers to provide opportunities for engagement and interaction and reduce isolation. However, comments we received from people and observations made during the inspection indicated some people's social needs were not being met.

A few safety gaps like missing call bells for some residents and incomplete instructions for tube feeding meds.

During our inspection we saw 3 people did not have access to their call bells in their bedrooms... one person's care records did not have specific details on how staff were to administer their medicines via a PEG feeding tube.