Working at Catherine House Care Home
Cork Street, Frome, BA11 1BL
Operated by Catherine House Limited
67 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff feel positive about the manager and most have completed mandatory training, but staffing shortages and unsafe medicines management are major concerns."
Safety & Risk
3/10
✕
Some aspects of medicines management were not always being managed safely.
Staff Culture
5/10
!
Staff were positive about the registered manager and felt that they had the skills needed to manage the home.
Staffing Levels
3/10
✕
On the first day of the inspection there were not always sufficient, trained staff deployed to meet people's needs across the home.
Training & Dev
5/10
!
The provider's training matrix showed that the majority of staff had completed the training the provider identified as mandatory.
Management
4/10
!
The provider's systems to audit the quality of the service were not robust or sufficient to alert the provider of concerns and issues within the service.
Programmes
4/10
!
There was an activities coordinator in post, however, this one person was unable to meet the social needs of all the people living at the home.
Points to consider
Not enough staff at times, so you end up rushed and too busy for good care.
There was not always sufficient, trained staff deployed to meet people's needs.
Medication errors and poor cleaning put people at risk.
Some aspects of medicines management were not always being managed safely.
Bosses missed big problems through weak checks on risks and safety.
The provider's systems to audit the quality of the service were not robust or sufficient to alert the provider of concerns and issues within the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews