Working at Catherine House
131 Hamilton Road, Taunton, TA1 2EP
Operated by Forward Support Care Ltd
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel respected and supported by managers with a stable team and happy atmosphere, but handwritten medicine charts are not always properly signed risking errors."
Safety & Risk
5/10
!
MARs were handwritten. These were not always signed by staff who had written the MARs. This meant it was possible to make an error and people to receive the wrong medicines.
Staff Culture
7/10
✓
There was a relaxed and happy atmosphere in the home, staff were friendly and supportive. Staff had a positive attitude and wanted to provide the best care possible.
Staffing Levels
7/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. The provider had maintained a consistent core staff team during the Covid-19 pandemic.
Training & Dev
6/10
✓
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice. Staff gave us mixed views about the online training.
Management
7/10
✓
Staff felt respected, valued and supported by the service manager and deputy manager and said they were fairly treated. The provider was very open and said they had recognised improvements of the service were needed.
Programmes
6/10
✓
Staff supported people to take part in home-based activities, for example cooking and playing pool. People were also supported to pursue interests in their local area including going bowling and to the cinema.
Points to consider
Handwritten medicine charts not always signed by two staff, risking giving people the wrong meds.
MARs were handwritten. These were not always signed by staff who had written the MARs. This meant it was possible to make an error and people to receive the wrong medicines.
Only standard training that's checked regularly, but staff want more face-to-face sessions and extra courses.
Staff gave us mixed views about the online training they received as some preferred face to face training. One staff member said they had discussed some additional training they would like to undertake at their supervision.
Activities like cooking, outings, and gardening happen regularly but no dedicated coordinator or special programmes to make the job more varied.
Staff supported people to take part in home-based activities, for example cooking and playing pool. People were also supported to pursue interests in their local area. This included going bowling and to the cinema.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews