Working at Cathedral View House
Kenwyn Church Road, Truro, TR1 3DR
Operated by Cathedral View Limited
60 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Effective leadership, valued staff culture, and strong safety, although fluctuating staffing and basic activities hold it back."
Safety & Risk
8/10
✓
Safeguarding processes were in place to help safeguard people from abuse. Risks associated with people's care had been assessed and guidance was in place for staff to follow. Learning from accidents shared with staff in team meetings.
Staff Culture
8/10
✓
Staff told us they felt valued by the provider who had increased reimbursement in recognition of the commitment of the staff team. Comments included, 'It can be tough at times, but we are a good team and work well together'.
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. Staffing levels could fluctuate due to staff sickness and due to the impact of the COVID-19 pandemic.
Training & Dev
6/10
✓
Staff had received additional training in supporting people with medicines. Staff responsible for administering and managing medicine systems had competency checks in place as part of the supervision programme.
Management
7/10
✓
The registered manager provided effective leadership. Staff told us they had been well supported and reported the registered manager had made significant improvements within the service.
Programmes
5/10
!
Per 2019 comprehensive inspection: An activity co-ordinator provided planned activities for people in both units. People told us, 'quiz... crafts or any music related activity.'
Points to consider
Staff numbers are sufficient but fluctuate with sickness and COVID impacts, so it can feel tough at times.
Staffing levels could fluctuate due to staff sickness and due to the impact of the COVID-19 pandemic. However, staffing levels were kept at a consistent level. 'It can be tough at times'
Only standard training with extras for medicines and COVID, no specialist courses or funded qualifications.
Staff had received additional training in supporting people with medicines. All staff had been provided with additional training in relation to the Covid-19 pandemic.
Activities coordinator runs quizzes, crafts and music, but no outings or special programmes to vary the role.
Per 2019 comprehensive inspection: An activity co-ordinator provided planned activities for people in both units... 'I don't do them, but... quiz... entertainers... I will do the crafts or any music related activity.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews