Working at Cathedral View

Staff knew how to keep people safe and how to raise safeguarding concerns... People's medicines were safely administered and managed despite a past error addressed with new systems.

Staff said, 'We are open and honest. We will raise issues and discuss them within the team.' Staff felt supported in their roles and were confident raising concerns.

The assistant manager said staffing levels were reviewed with respect to the changing needs of people... They occasionally used agency staff.

Staff had completed the Diploma in Health and Social Care or a National Vocational Qualification up to level five. Staff also accessed training specific to people's needs such as a proactive approach to conflict and nutrition.

Staff told us, 'The manager is really good and supportive' and 'The manager is fair but firm. She is very kind and very caring'.

People were observed spending time in the sensory room, listening to music and doing art and crafts. People told us they liked going to the cinema, shopping, garden centres and day trips.