Last updated: 10 February 2026
"Staff feel supported with good training, but no permanent manager and frequent agency staff create instability."
there had been a 3 month delay in submitting an incident notification to the local authority adults safeguarding team.
Staff were positive about the service and manager and one staff member told us, 'I feel very supported in my role. I feel listened too and our ideas are taken on board.'
There was enough staff to meet people's needs. Agency staff were frequently used
Staff had received safeguarding training and were able to demonstrate their understanding... Staff were appropriately trained to administer medicines.
At the time of our inspection there was not a registered manager in post. A manager from the provider's other service was supporting the service.
No permanent manager in post, with frequent changes making things unstable.
At the time of our inspection there was not a registered manager in post... frequent changes in management, as this impacted on the level of communication.
Frequent agency staff used, even though shifts are covered.
Agency staff were frequently used
Safeguarding incident not reported to local authority for 3 months.
there had been a 3 month delay in submitting an incident notification to the local authority adults safeguarding team.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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