Working at Caterpillar House
2 Woodgreen Road, Oldbury, B68 0DA
Operated by Hap Care Home Ltd
3 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive approachable management and passionate committed staff create a strong culture, but basic activities and standard training are weaker areas."
Safety & Risk
7/10
✓
Records showed medicines were on the whole managed safely... amended by the registered manager before we left... Staff had completed safeguarding training and... understood... how to report concerns. Risk assessments... reviewed and updated monthly.
Staff Culture
8/10
✓
Staff members told us they felt supported by the management team... Staff spoke passionately about their roles and were committed to supporting people to live full and active lives.
Staffing Levels
7/10
✓
Staff told us they had the time they needed to provide the support people needed, and we saw evidence of stable staffing levels to enable this. There were sufficient numbers of staff to meet people's needs.
Training & Dev
6/10
✓
Staff told us, and records confirmed, staff received training that was relevant to their roles and to the specific needs of the people they supported. Staff had completed an in-depth induction in line with the Care Certificate.
Management
8/10
✓
Staff members told us the management team were all approachable and very supportive. One staff member told us, 'Without a shadow of a doubt they are the best company I have worked for... They [the management] are available 24/7...'
Programmes
5/10
!
People had access to social activities that met their interests and needs... They [staff] take him to places outdoors for long walks... Brecon Beacons... working... to enable the person to... go rock climbing.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role is mostly routine care with basic outings.
People had access to social activities that met their interests and needs.
Only standard training relevant to needs and basic induction, no specialist courses or funded qualifications.
Staff told us, and records confirmed, staff received training that was relevant to their roles and to the specific needs of the people they supported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews