Working at Catchpole Court

Training records are unreliable and incomplete, so you can't be sure colleagues have all the needed training like for dementia care.

The staff training matrix showed that not all staff had been allocated the necessary training relevant to their roles and showed incorrect figures of compliance. This meant we could not be assured people were cared for by staff who had received all necessary training such as meeting the needs of people living with dementia.

Staffing feels stretched at busy times and weekends when sickness means covering shifts with no agency.

A staff member said, 'There are days when staff call in sick and we have to work with less staff. This can be hard. It is mostly weekends when they [management] try to get other staff to cover but it’s not always possible if it is last minute. We don’t have agency staff anymore.'

Medication rounds take too long and there are unsafe practices like dirty equipment and missing checks.

We observed the morning medicine administration round taking over three and a half hours to complete. Equipment used to administer medicines was not always clean, such as the tablet crusher.