Working at Castleview Residential Care Home
6 Priory Road, Dudley, DY1 4AD
Operated by Golden Senior Care Ltd
13 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Approachable managers and a culture where staff feel valued and safe, but basic activities without a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
People received safe care and support as the staff team had been trained to recognise signs of abuse or risk and understood what to do to safely support people. Potential risks to people, associated with their care, had been assessed and managed appropriately by the provider and the staff team.
Staff Culture
7/10
✓
Staff members told us they felt listened to by the management team and that their views and opinions were valued.
Staffing Levels
6/10
✓
People were supported by enough staff who were available to safely assist them.
Training & Dev
6/10
✓
Staff members told us they received regular structured supervisions where they could discuss aspects of their work and highlight any developmental needs they had or training.
Management
7/10
✓
People and staff members told us they knew who the registered managers were and they saw them on a regular basis or could approach them any time they needed.
Programmes
5/10
!
People took part in activities that they enjoyed, found interesting and stimulating. The activities that people took part in were based on their individual preferences and likes. People told us they enjoyed going out shopping, to the local café or relaxing whilst reading or doing jigsaws. In addition, we saw people taking part in ball games and helping with household tasks.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role is mostly routine care with basic outings and games.
People took part in activities that they enjoyed, found interesting and stimulating. The activities that people took part in were based on their individual preferences and likes. People told us they enjoyed going out shopping, to the local café or relaxing whilst reading or doing jigsaws.
Staffing is adequate with enough staff to meet needs safely, but no details on low agency use or strong team stability.
People were supported by enough staff who were available to safely assist them.
Only standard training like induction and supervisions, no specialist courses or funded qualifications for career growth.
New staff members completed a structured introduction to their role. This included completion of specific training, for example, moving and handling and food hygiene. Staff members who were new to care were supported to complete the care certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews