Working at Castletroy Residential Home

Systems were in place to reduce the risk of harm to people. Staff had completed safeguarding training. Medications were managed and administered safely. Regular medication audits took place.

Staff unanimously said they had confidence their concerns would be listened to and acted upon by the management team.

Sufficient staffing levels were deployed at the care home. The registered manager told us staffing levels were reviewed and reflected the individual assessments of people.

Staff received training... ongoing training opportunities were available to staff. Regular supervisions and annual appraisals took place. Staff said they had opportunities to undertake vocational qualifications.

Staff told us they had good support and leadership. The management team were approachable and responsive to their communication and requests.

A range of activities were available at the care home, and two activities co-ordinators were employed. We observed people taking part in activities.