Last updated: 10 February 2026
"Staff feel supported and valued, but weak leadership with no permanent manager, unsafe safeguarding and medicines, and poor training oversight hold it back."
Safeguarding concerns were not always reported to the local authority, and staff did not have clear guidance to prevent incidents from happening again. Medicines were not managed safely.
staff felt supported, and able to approach the manager for support. One told us, 'They ask if we are ok, and say the office is open anytime, and we can call them anytime if we are worried.'
mixed feedback from people and relatives about staffing. The provider did not always make sure there were enough qualified, skilled and experienced staff.
The training matrix showed staff training was not being regularly completed or reviewed by the management team. This highlighted a lack of oversight and planning.
A manager has recently joined the service and has applied to CQC to become the registered manager. The service was in breach of legal regulation in relation to governance at the service.
There were no planned activities or dedicated activity coordinator. Care staff carried out occasional activities alongside their main duties.
No permanent manager yet, so leadership and oversight are seriously weak.
A manager has recently joined the service and has applied to CQC to become the registered manager. The service was in breach of legal regulation in relation to governance at the service.
Safeguarding concerns weren't always reported to the council, and medication wasn't handled safely.
Safeguarding incidents were not escalated properly. Medicines were not managed safely, and risks were not regularly reviewed.
Staff training is not up to date or regularly checked, leaving gaps in skills.
The training matrix showed staff training was not being regularly completed or reviewed by the management team.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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