Working at Castleford Lodge

Enough staff to keep things safe, but some agency workers used since relatives prefer permanent ones who know residents well.

Some relatives told us they preferred the company’s own staff, who knew people well, rather than agency staff.

Only standard mandatory training with high completion, no specialist courses or funded qualifications for career growth.

Staff had a mandatory training regime and training completion was high.

Some basic activities and resident engagement like hairdresser visits, but no dedicated coordinator or innovative programmes to vary the daily routine.

One person said the service had ‘lots of interesting activities to keep us engaged.’