Working at Castleford Lodge
Castleford Hill, Chepstow, NP16 7LE
Operated by Milkwood Care Ltd
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Supportive management and safe risk management stand out, but staff retention and specialist activity programmes lack detail."
Safety & Risk
8/10
✓
People lived in a safe environment and risks which could have an impact on people's health, safety and welfare were assessed and managed. People were also supported to recognise their own personal risks and taught to manage these as part their rehabilitation.
Staff Culture
7/10
✓
One member of staff said, 'We are a team'... Comments about the registered manager... 'makes us [staff] feel valued.'... their ideas and suggestions were valued.
Staffing Levels
6/10
✓
There were enough staff employed and on duty to ensure people remained safe both in their daily living and social activities. One relative said, 'It's always well staffed.'
Training & Dev
7/10
✓
All staff completed training on fire safety, safeguarding adults, dementia care... Training specific to working with people with an acquired brain injury (ABI) had been completed by a few staff... further training was planned... Staff received regular supervision sessions.
Management
8/10
✓
People, relatives and staff considered the service to be well-led. Comments about the registered manager included, 'approachable and very supportive', 'always on hand to talk to,' 'makes us [staff] feel valued.'
Programmes
6/10
✓
People had opportunities to socialise and take part in activities which were meaningful and which also had a therapeutic value... supported to go on holiday... improved links with community based services... activities support worker.
Points to consider
Staff numbers are enough for safety and outings, but nothing said about team staying power or using agency workers.
There were enough staff employed and on duty to ensure people remained safe both in their daily living and social activities.
Varied activities like outings, holidays, and community links add interest, but no specialist named programmes or awards.
Opportunities for people to be involved in social and therapeutic activities had increased over the last year... supported to go on holiday.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews