Working at Castleford House Nursing Home
Castleford Gardens, Chepstow, NP16 7LF
Operated by Milkwood Care Ltd
43 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel valued and well supported with strong training and supervision, but staffing lacks high retention details and activities miss specialist programmes."
Safety & Risk
7/10
✓
Staff told us how they would report any concerns and they were confident these would be dealt with appropriately. Accidents and incidents were reviewed to identify developing trends.
Staff Culture
8/10
✓
Staff were happy in their roles and felt well supported. They told us they received appropriate training and supervision. All responses were positive.
Staffing Levels
6/10
✓
We observed adequate staffing levels, and confirmed these were normal levels on the staff rota. Staff felt staffing levels were sufficient to be able to deliver safe care and support.
Training & Dev
8/10
✓
Records showed a wide range of training had been completed... The manager told us about the training provided for staff, including the opportunity to complete Level 2 and 3 Apprenticeships in Health and Social Care. Records confirmed staff received regular supervision and an annual appraisal.
Management
8/10
✓
Staff were happy in their roles and felt well supported. The manager told us “I want my staff to feel valued. It's about hearing people.”
Programmes
6/10
✓
A team of lifestyles staff organised various group and individual activities daily... There are guinea pigs and chickens... hand massages, music... summer fete included some younger dancers.
Points to consider
Staff numbers are enough for safe unhurried care, but no details on high staff retention or minimal agency use.
We observed adequate staffing levels, and confirmed these were normal levels on the staff rota.
Varied activities like pets, outings and bedside sessions run by a lifestyles team, but no specialist named programmes or tech innovations.
A team of lifestyles staff organised various group and individual activities daily. There are guinea pigs and chickens, hand massages, music, etc.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews