Last updated: 10 February 2026
"Stable staffing with low turnover and supportive managers, but medicines protocols and unchecked incident reviews need improvement."
There were not always protocols for the administration of these [as required] medicines... there had not been a review of this analysis or action implemented to see if it had worked in reducing the number of altercations.
Staff told us, 'We have regular team meetings. I find these great. I feel I can say what I need to say as we are always listened to'.
People told us there were enough staff to meet their care and support needs. The registered manager told us there is not a high turnover of staff and that agency staff were not used on a regular basis.
Staff told us they had completed an induction programme and had regular supervision and meetings and felt well supported.
Systems were in place to monitor the quality of the service. These needed to be more robust in highlighting areas for improvement... Staff told us they felt supported and said the registered manager and deputy manager were approachable.
There was an allocated member of staff to engage people in activities... activities coordinator had implemented 'stay and play' with local nurseries... volunteers from different universities.
Some people lack instructions for when-needed medicines, and they did not check if fixes reduced fights between residents.
There were not always protocols (plans) for the administration of these medicines to make sure they were administered safely... However, there had not been a review of this analysis or action implemented to see if it had worked in reducing the number of altercations between residents.
Managers quality checks missed problems with care plans and risks.
Audits had been completed but had not identified some of the concerns we found at this inspection... The providers systems to audit had not identified that peoples risks were not always effectively assessed.
Only standard induction and basic training, no specialist courses or funded qualifications.
Staff told us they had completed an induction when they first started working at the home... One staff member told us they had completed a foundation degree which was sign posted by the provider.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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