Working at Castlecroft Residential Care Home

Some people lack instructions for when-needed medicines, and they did not check if fixes reduced fights between residents.

There were not always protocols (plans) for the administration of these medicines to make sure they were administered safely... However, there had not been a review of this analysis or action implemented to see if it had worked in reducing the number of altercations between residents.

Managers quality checks missed problems with care plans and risks.

Audits had been completed but had not identified some of the concerns we found at this inspection... The providers systems to audit had not identified that peoples risks were not always effectively assessed.

Only standard induction and basic training, no specialist courses or funded qualifications.

Staff told us they had completed an induction when they first started working at the home... One staff member told us they had completed a foundation degree which was sign posted by the provider.