Working at Castle View House

Incidents and accidents were recorded and checked by the registered manager to see what steps could be taken to prevent these happening again. Staff understood the steps they should take to minimise risks when they were identified.

People and staff felt that the service was well led. They told us that staff and the registered manager were experienced, understood people's needs, were approachable and listened to their views.

The staff duty rotas demonstrated how staff were allocated on each shift. We reviewed the rotas, these showed that the required number of staff were consistently deployed. The registered manager and director of care made themselves available to cover shifts.

New staff and existing staff were given an induction and on-going training which included information specific to the people's needs in the service. Staff received supervision and attended meetings that assisted them in maintaining their skills.

The registered manager and other senior staff held professional mental health qualifications and were registered to practice with the Nursing and Midwifery Council (NMC). They worked alongside their staff to deliver care.