Working at Castle Road
15 Castle Road, Torquay, TQ1 3BB
Operated by Parkview Society Limited (The)
13 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management, stable staffing and positive culture, but no structured activities programme and only basic training hold it back."
Safety & Risk
6/10
✓
People were protected from risk of harm and abuse. Staff received safeguarding training and understood their duty to keep people safe. Risks associated with peoples on going care needs were identified and acted on
Staff Culture
8/10
✓
Staff had confidence in the Registered Manager and felt they could raise concerns which would be dealt with. They told us “The fact that I’m able to talk freely without being judged or in fear of retribution. I feel safe to talk about anything”
Staffing Levels
8/10
✓
Staff told us “We have a clear staffing structure and enough staff. I feel well supported”, “We have enough staff we don’t use agency anymore”, “If you had asked me that a year ago, I would have said we don’t have enough staff however, now we do and it is a nice place to work”
Training & Dev
6/10
✓
Records showed that staff completed training which included safeguarding, Mental Capacity Act (MCA) and infection control. Records showed newly appointed care staff went through an induction period. This included training for their role, shadowing an experienced member of staff
Management
8/10
✓
Staff told us the registered manager created a caring atmosphere that ensured people were at the centre of the service. One staff member told us “I love it here, I feel really well supported. There is never any tension or hearsay. (Registered manager) is a really good bloke, he’s great to get along with
Programmes
4/10
!
People told us staff promoted independence and supported them to have choice and control in their lives. We saw examples of where people were supported to spend their days doing activities and social events that matched their desired outcomes
Points to consider
No structured activities programme or coordinator, so the work is mainly helping people with their own independent daily tasks and outings.
By noon, the majority of people had left to do either day to day tasks or planned socialising and activities
Only standard mandatory training like safeguarding and infection control, no specialist mental health courses or funded qualifications.
Records showed that staff completed training which included safeguarding, Mental Capacity Act (MCA) and infection control
Staff did not always have clear guidance on when to give as-needed medications, although this was fixed right away and no one was harmed.
Staff did not always have up to date guidance available to help them make consistent decisions about when these medicines might be needed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews