Working at Castle Keep
Noddle Hill Way, Hull, HU7 4FG
Operated by Barchester Healthcare Homes Limited
61 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Strong safeguarding and positive staff morale with varied activities, but no permanent manager affects leadership stability."
Safety & Risk
8/10
✓
Effective safeguarding systems were in place. Safeguarding concerns were managed consistently and promptly. All staff had an awareness and understanding of abuse and felt comfortable raising concerns about their own or other people's safety. There was a culture of learning from accidents and incidents.
Staff Culture
6/10
✓
Staff described morale as 'good' and they felt positive about the new manager, comments included 'He is really approachable'.
Staffing Levels
5/10
!
There was enough competent staff across the service to meet people's needs.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff received induction, training, supervision and appraisal. The provider employed an operational trainer who was based on site four days a week.
Management
2/10
✕
The service did not have a registered manager in place; however, a manager had been recruited and was waiting for their application to progress through the Care Quality Commission.
Programmes
6/10
✓
Per 2020 comprehensive inspection: There were two activity coordinators who provided a range of social stimulation for people. These included in-house activities, visiting entertainers and animals, and trips to local venues.
Points to consider
No permanent manager in post, so leadership stability is lacking.
The service did not have a registered manager in place; however, a manager had been recruited and was waiting for their application to progress through the Care Quality Commission.
Staffing is adequate but nothing special, no details on agency use or staff retention.
There was enough competent staff across the service to meet people's needs.
Only standard training, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: Staff were positive about the training they received and felt it enabled them to be confident when supporting people. Comments included 'I have no complaints at all about training and am up to date with mandatory training; the company will provide specialist training if needed.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews