Working at Castle House
Castle Street, Torrington, EX38 8EZ
Operated by Cherry Garden Properties Limited
33 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Outstanding management praised by staff and a supportive culture, but occasional staffing shortages covered by agency and only basic training."
Safety & Risk
7/10
✓
2021 IPC inspection: Assured on infection prevention, testing, PPE, outbreak management; per 2020: Medicines safely managed, minor recording issues addressed quickly, safeguarding training, risks assessed well.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: Staff confirmed they were well supported, open-door policy, relatives sent thank you cards praising staff as 'very caring staff who make the residents feel like family'.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: 'There were sufficient staff... One person said they had been short staffed over Christmas... back fill gaps with staff working extra shifts and with some agency'.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: 'Training matrix showed staff received updates on all aspects of health and safety... New staff... Care Certificate... regular opportunities to discuss their training needs in a one to one meeting'.
Management
8/10
✓
Per 2020 comprehensive inspection: Staff said 'This is the best management team we have had since I started working here' and 'You can go to the manager or deputy about anything'; open-door policy.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities coordinator, 'visiting llamas... Intergenerational links... local nursery... out into the local community... pantomime... regular entertainers'.
Points to consider
Staffing is adequate but nothing special, with some agency workers covering short periods like over Christmas.
One person said they had been short staffed over Christmas... back fill gaps with staff working extra shifts and with some agency.
Only standard mandatory training, no specialist courses or funded qualifications.
The training matrix showed staff received updates on all aspects of health and safety... New staff received an induction process... Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews