Working at Castle Hill House Care Home
Castle Street, Bodmin, PL31 2DY
Operated by Castle Hill House Limited
43 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by visible approachable management and positive culture with strong safety, but staffing lacks long-term stability."
Safety & Risk
8/10
✓
2022: Assured effective on preventing infections, PPE, testing, vaccinations, outbreak management. Per 2018: safe medicines, staff confident in safeguarding and risk management.
Staff Culture
7/10
✓
Per 2018 inspection: 'There was a positive culture within the staff team and they felt supported by management.' Staff: 'I love it here – the staff are brilliant and friendly'.
Staffing Levels
6/10
✓
2022: 'Staffing levels were continuously reviewed in order to ensure there were safe levels of staff in all roles to support people safely.' Per 2018: sufficient numbers with good deployment.
Training & Dev
6/10
✓
Per 2018 inspection: 'Staff were supported... by a system of induction, training, one-to-one supervision and appraisals... relevant training... updated regularly' including safeguarding and dementia.
Management
7/10
✓
Per 2018 inspection: 'Staff told us the management team were visible... very approachable... they felt supported'; 2022: registered manager communicated regularly with staff.
Programmes
6/10
✓
Per 2018 inspection: 'A full-time activity co-ordinator was in post who arranged... bingo, film afternoons, arts and crafts, flower arranging, baking... external entertainers'.
Points to consider
Staffing is safe and meets basic needs, but no details on low agency use or stable long-term team.
Staffing levels were continuously reviewed in order to ensure there were safe levels of staff in all roles to support people safely.
Only standard training like safeguarding and induction, no specialist courses or funded qualifications.
Per 2018: Training included safeguarding, mental capacity, equality and diversity and dementia awareness.
Regular basic activities like bingo, crafts and entertainers with a coordinator, but nothing innovative or specialist.
Per 2018: bingo, film afternoons, arts and crafts, flower arranging, baking and board games. In addition, external entertainers... such as singers, musicians and church services.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews