Last updated: 10 February 2026
"Staff feel valued in a welcoming family atmosphere with supportive management, but the activities programme lacks innovation."
Systems were in place to safeguard people from the risk of abuse. Medicines were managed safely, and competency assessments carried out. Risks to people were managed by staff following suitable risk assessments.
One staff said, 'I love it here. I have worked in care for 10 years and this is the best home I've worked in. Staffing levels are brilliant, and management are really supportive.' It's so welcoming (the home) it's like a family.
Rotas confirmed there were enough staff employed to ensure people's needs were being met daily. Staff said there were always enough staff on shift. One staff member said, 'If anyone calls in sick, they (management) do get cover.'
All staff completed an induction which included training and shadowing experienced staff. Staff received relevant training to help them meet people's needs. They updated their training and attended refresher courses.
Staff told us the management team were approachable and supportive. One staff member said, '[Name of registered manager] has an open-door policy and deputy managers are available.'
Per 2019 comprehensive inspection: there was a regular programme of activities at the home that people seem to engage and enjoy. Relatives told us, 'This new activity lady is very good. They do quite a lot of things.'
The activities programme is regular with an activity person, but nothing innovative or specialist, so the role stays mostly routine personal care.
Per 2019 comprehensive inspection: People gave us mixed views about the activities at the home but... there was a regular programme of activities... 'new activity lady is very good.'
Staffing is enough to meet needs with cover for sick days, but no details on low agency use or stable long-serving teams.
Staff said there were always enough staff on shift. One staff member said, 'If anyone calls in sick, they (management) do get cover.'
Training covers basics and refreshers with supervisions, but no funded specialist courses or career development.
Staff received relevant training to help them meet people's needs. They updated their training and attended refresher courses. Staff told us they received regular supervisions and had annual appraisals.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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