Working at Castle Donington Nursing Home

Safeguarding processes weren't always effective, with one person's risk assessment too weak leading to repeated incidents, plus errors in medication records like missing times for urgent meds and wrong blood sugar logs.

The provider’s systems, processes, and practices to protect people from abuse were not always effective. An incident... occurred... the measures... were not robust enough. As a result, a further similar incident occurred... Some medicines records needed improvement. Staff had not always recorded when ‘time critical’ medicines were administered. A person’s blood sugar levels were recorded incorrectly.

Quality audits and checks missed the safeguarding incidents and medication problems until inspectors pointed them out.

The provider’s quality assurance audits and checks had failed to identify these issues... Medicines audits failed to identify the concerns we found.

Staffing is adequate and well-skilled but they are always recruiting and sometimes use agency care staff to cover shifts.

We are always recruiting. We have been since COVID... We may use agency [care] staff sometimes. But a lot of our staff pick up the shifts to make sure the rotas are covered.