Working at Castle Dene Care Home

The provider kept people safe from the risk of abuse. Staff had received training in safeguarding... robust risk assessments in place... Medicines were managed safely... The registered manager reviewed all accidents and incidents, and looked for trends and patterns.

Staff consistently told us they felt supported and could speak with the deputy manager or registered manager if needed. There was a positive, friendly and welcoming atmosphere in the service.

Per 2019 comprehensive inspection: The registered manager used the Care Certificate to support staff on induction. Staff received regular support through supervisions and a yearly appraisal. Staff had the required skills training and support to undertake their role.

Staff comments included, 'Management are brilliant, I can always go to them, they deal with things immediately and confidentially' and, 'The manager's door is always open.'

Per 2019 comprehensive inspection: People enjoyed the activities provided. The new activity coordinator was in the process of setting up activities tailored to what people wanted to do. People took part in activities such as darts, bowling and dancing. the local school children visited weekly.