Working at Castle Dene
Throop Road, Bournemouth, BH8 0DB
Operated by Care South
50 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Approachble leadership and a happy supportive team stand out, but unclear staff retention and basic training hold it back."
Safety & Risk
7/10
✓
Safeguarding procedures were managed well. Incident analysis meant learning was evident. Medicines management was safe. Risks to their health and wellbeing had been planned for... Staff knew how to recognise concerns and reported them.
Staff Culture
8/10
✓
Staff told us they were happy and felt accepted... “I love it here, it is happy. The staff get on well. The registered manager and deputy manager are really good at supporting us as staff which makes us a really good team.” The registered manager told us, “My team are everything, we all work together for the residents.”
Staffing Levels
6/10
✓
People told us staff were there when they needed them... Staffing numbers had been calculated to meet people’s needs... We observed the home to be calm and relaxed. Staff were busy and the number of staff were in accordance with the plan for the day.
Training & Dev
6/10
✓
Staff received the training and support to ensure they could carry out their role. Staff told us they felt supported fully by the registered manager and deputy manager. Formal supervisions were carried out... A member of staff told us, “I am happy with the training, we get a lot.”
Management
8/10
✓
People, their relatives and staff were complimentary about the leadership of the home. “The registered manager and deputy manager are very approachable, they are warm lovely people”, “really supportive. If I need anything or have a concern, I can speak to the registered manager about anything”, “fantastic, they really understand people.”
Programmes
6/10
✓
People had access to varied activities, both inside and outside of the home... dedicated member of the team who was responsible for activity and occupation. Activities and events within the home were developed from the needs and wishes of people.
Points to consider
Staff numbers are planned to match residents needs and the home runs calmly, but no word on staff staying long-term or using agency workers.
People told us staff were there when they needed them. Staffing numbers had been calculated to meet people’s needs... We observed the home to be calm and relaxed.
Staff get regular training and supervisions they are happy with, but nothing about specialist courses or paid qualifications to build skills.
Staff received the training and support... Formal supervisions were carried out... “I am happy with the training, we get a lot.”
Varied activities run by a dedicated person inside and outside, but no special programmes or creative therapies to mix up the daily routine.
People had access to varied activities, both inside and outside of the home... dedicated member of the team who was responsible for activity and occupation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews