Working at Castle Brook
Common Lane, Kenilworth, CV8 2EQ
Operated by WCS Care Group Limited
88 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Strong training and a happy supportive staff culture, but no permanent manager and unreliable medicines systems hold it back."
Safety & Risk
4/10
!
The electronic medication administration record (EMAR) showed people did not always receive their medicines as prescribed... discrepancies in each... systems were not robust enough.
Staff Culture
6/10
✓
Staff told us they enjoyed being at work... Longstanding staff told us they were much happier... felt more supported... It is generally a more happy place.
Staffing Levels
6/10
✓
There were enough staff to ensure people's needs were met in a timely way... provider still used agency staff to cover some shifts, but... use of agency was beginning to reduce.
Training & Dev
7/10
✓
A programme of regular training updates supported staff... new staff... induction... shadowing... doing my level 2. They have invested in me.
Management
4/10
!
The service did not have a manager registered with the Care Quality Commission. An acting home manager had been appointed... temporary measure until a new permanent manager had been appointed.
Programmes
6/10
✓
Person centred activities... formed their own choir... exercise classes, knitting and crocheting, a dominoes group, bowling, table tennis... trips out... visiting entertainer.
Points to consider
No permanent manager in place, only a temporary acting one.
The service did not have a manager registered with the Care Quality Commission. An acting home manager had been appointed... temporary measure until a new permanent manager had been appointed.
Medication records do not always match stock, so not sure people always got their meds right.
The electronic medication administration record (EMAR) showed people did not always receive their medicines as prescribed... discrepancies in each... systems were not robust enough.
Still using some agency staff to cover shifts, even if reducing.
The provider still used agency staff to cover some shifts, but... use of agency was beginning to reduce.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews