Working at Cassandra House

Big safety issues like residents missing medications for days due to stock shortages and infection risks from shared bathroom toiletries.

One person had not received their time specific medication for 5 days. This was due to issues with the pharmacist and stock. On both days of our inspection, we found personal items and toiletries in communal bathrooms.

Managers audits and checks are weak and miss major problems like poor medication handling.

Regular audits of people's medicines were completed. However, these audits had failed to identify the concerns we found during the assessment.

Training gaps left some staff, like kitchen workers, giving medication with no training.

We identified a staff member who worked in the kitchen was administering prescribed thickener to people in their drinks. This member of staff had not received any medication administration training.